The three most common types of inbound numbers in Australia are 1300 numbers, 1800 numbers and 13 numbers. They are virtual numbers used exclusively for managing incoming calls. Aside from the prefix (1300 xxx xxx, 1800 xxx xxx,13 xx xx) inbound numbers also differ in digits and call charges.
The main difference between 1800 and 1300 numbers would be the way the calls are charged. Calls made to 1300 numbers are charged to both the caller and the business. 1800 numbers on the other hand, are toll-free numbers or free-call numbers because there is no charge to the caller when dialing local fixed line. The business shoulders the call cost for the full duration of the 1800 number call.
More often than not, an 1800 number or a 13 number offers a great alternative to a 1300 number, especially if the desired Smartnumber or phoneword is not available with the 1300 prefix.
| Inbound number |
Digits | Routing options |
Inbound call report |
IVR compatibility |
Toll-free for callers |
Goverment surcharge |
|---|---|---|---|---|---|---|
| 1300 numbers | 1300 XXX XXX |  |
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| 1800 numbers | 1800 XXX XXX | |
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| 13 numbers | 13 XX XX | |
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Annual charge $7980 + GST |
Digits
1300 XXX XXX
Routing options
Inbound call report
IVR compatibility
Toll-free for callers
Goverment surcharge
Digits
1800 XXX XXX
Routing options
Inbound call report
IVR compatibility
Toll-free for callers
Goverment surcharge
Digits
13 XXX XXX
Routing options
Inbound call report
IVR compatibility
Toll-free for callers
Goverment surcharge
Annual charge $7980 + GST
Pays standard local call charges from any fixed line phone in Australia
Pays mobile call rates as per mobile service provider
No toll-free calls
Pays local and national call rates for duration of incoming call
Options for different monthly call plans based on incoming call volumes and features
Included minutes for incoming local and national calls*
Flexible routing options
Compatible with add-on features
*Included minutes or free talk-times are available on our Basic and Standard 1300 plans. Some T&C's may apply.
Please read our Critical Information Summary for full details.
Does not pay any call charges from fixed line phone in Australia
Pays mobile call rates as per mobile service provider
Toll-free calls
Pays all call charges for duration of incoming call
Options for different monthly call plans based on incoming call volumes and features
Flexible routing options
Compatible with add-on features
No call inclusions or free-talk times available on plans.
Easy to recall with only 6 digits
Pays standard local call charges from any fixed line phone in Australia
Pays mobile call rates as per mobile service provider
No toll-free calls
Pays local and national call rates for duration of incoming call
Options for different monthly call plans based on incoming call volumes and features
Included minutes for incoming local and national calls*
Flexible routing options
Compatible with add-on features
Pays an annual government surcharge of $7980 + GST